I got feedback that what we are doing with Communities of Leadership wasn’t very clear, so let me try to refresh and improve the explanation. The idea is to identify and follow a list of companies who are leaders in their industries, and who also have strong cultures of caring about people: customers, employees, suppliers, [...]

business · customers · innovation · leadership · people · values

Thanks to Arie Goldshlager (@ariegoldshlager on Twitter) who pointed me to Dev Patnaik’s book called Wire to Care.  Dev is founder and principal of Jump Associates, consulting on innovative practices to leading businesses.  He also teaches design concepts to students of both design and business at Stanford. I’ve ordered the book. While I’m waiting for [...]

business · community · culture · customers · empathy · heart · innovation · profit · service · value

In a Wall Street Journal article on 5 April, financial journalist Jonathan Burton reported on fund managers who select their investments only after getting to know the companies’ leaders. A few selections from Burton’s article: “For some mutual-fund managers, investment research begins in the corner office. Believing that the quality of a company’s top leaders [...]

community · leadership · love · profit · value

There’s an extraordinary posting that appeared two days ago on the Harvard Business Review blogs.  Written by Bill Taylor, the co-founder of Fast Company magazine, it’s called “How One Company’s Turnaround Came from the Heart.”    http://blogs.hbr.org/taylor/2010/03/how_one_copmanys_turnaround.html Taylor tells the story of DaVita – a company that provides one-third of the kidney dialysis treatments in [...]

heart · inspiration · leadership · love · motivation · service · work